FREE DELIVERY FOR ORDERS OVER €500
CUSTOMER SERVICE
OUR BRAND
What payment method can I use to make my purchase?We offer the following payment methods: Visa, Visa electron, Mastercard, American Express, Paypal and bank transfer. |
Why might my credit card be refused?Your credit card may be refused for any of the following reasons: |
Is it safe to use my credit card on the website?Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled. |
Are all the taxes included in the paid total?For the orders outside France, taxes are not including in the total of the invoice, the taxes are different according to the regulation of each country and will be paid directly to the administration or the customs of your country. |
How to obtain my invoice?Your invoice is sent with your parcels. If you are an international customer, we also manage to send all the required documents for the customs. |